Terugbetalingsbeleid

We have a 14-day return policy. This means that you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at info@maiit.nl. Please note that returns must be sent to the following address: Sportveldstraat 70, 4112 KN Beusichem, the Netherlands.

If your return is accepted, we will send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, you can always contact us at info@maiit.nl.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item. We will evaluate the issue and make it right for you.

Exceptions / Non-returnable items Certain types of items cannot be returned, such as perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, sale items and gift cards cannot be returned.

Exchanges The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once the return has been accepted.

EU 14-day cooling-off period Notwithstanding the above, if goods are shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. As above, your item must be in the same condition as you received it — unworn or unused, with tags, and in its original packaging. You will also need a receipt or proof of purchase.

Refunds Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will be automatically refunded via your original payment method within ten business days. Please note that it may take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@maiit.nl.